Charter’s Rutledge: ‘We’ll hire our own technicians to do the work’ of TWC technical integration


Originally appeared in FierceInstaller
By Daniel Frankel
November 17, 2015

As his cable system prepares to absorb more than 13 million video subscribers from Time Warner Cable (NYSE: TWC) and Bright House Networks, in millions more high-speed Internet users, Charter Communications (NASDAQ: CHTR) President and CEO Tom Rutledge recently laid out some of the details of how the technology integration will work.

Speaking at an “investor day” event last week for Liberty Media, Charter’s biggest shareholder, Rutledge said Charter will continue to rely on its cloud-based strategy that relies on two-way communications with older set-tops. This will differ radically from services like TWC Maxx, which call for the installation of advanced Arris-made DVR set-tops into customer homes.

“Historically, the chips and processing power and storage of older set-tops was the lowest common denominator in which you could roll out new products across your footprint,” Rutledge said.

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Charter Tells FCC of Commitment to Net Neutrality Regardless of Legal Intrigue

Originally appeared in The Hollywood Reporter
By Eriq Gardner

The cable giant also says its proposed merger with Time Warner Cable will benefit online video providers like Netflix.

If a $55 billion merger between Charter Communications and Time Warner Cable is completed, the marriage will result in a bigger company that commands about 15 percent of the nation’s cable and satellite subscribers and 22 percent of its broadband subscribers.

Naturally, concern about the ramifications of consolidation has ensued. This week, Charter answered its critics with a filing at the FCC that among other things, stresses its commitment to the principles of net neutrality.

“New Charter will not block or throttle Internet traffic or engage in paid prioritization, regardless of the outcome of the litigation over the Open Internet Order,” says Charter, referring to the FCC’s decision to reclassify internet service as a utility under Title II of the Telecommunications Act and the subsequent and pending legal challenges made by companies including AT&T and Alamo Broadband.

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Stamford Police Join Charter In Renovating ARI Community Residence

Originally appeared in Stamford Daily Voice
By: Donna Christopher
November 10, 2015

Nearly 30 volunteers from Charter Communications and the Stamford Police Association, along with Rebuilding Together Hartford, will help renovate an Always Reaching for Independence (ARI) community residence in Stamford this weekend.

The project is part of Charter’s national philanthropic initiative, Charter our Community, a program that seeks to improve 25,000 homes in the Charter footprint by 2020.

In partnership with Rebuilding Together, Charter our Community provides critical home repairs to low-income homeowners.

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Charter takes on critics of Time Warner Cable deal

Originally appeared in St. Louis Business Journal
By Angela Mueller
November 4, 2015

Charter Communications is fighting back against those who have voiced opposition to its proposed mergers with Time Warner Cable and Bright House Networks in a Tuesday filing with the Federal Communications Commission.

In the filing, Charter responds to petitions that have been filed urging the FCC to deny the merger, claiming the new company would not harm video competition, Multichannel News reports.

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Charter Communications Partners With Rebuilding Together Litchfield County to Provide Critical Repairs to New Milford Home

Originally appeared in Hamlet Hub
By: Heidi Vandenbrouck
October 24, 2015

Editor’s note: when employees from local businesses volunteer their time to help fellow neighbors, it is truly heartwarming. Here, employees from Charter Communications in Stamford, travel to New Milford to work on a residential home in dire need of repair. This is a follow up to our October 13 story. Way to go Charter!

More than 25 Charter Communications employees came together this past Saturday and volunteered their time to make a difference in the life of Linda Reed, a local homeowner in the Fort Hill neighborhood of New Milford. This in support of the company’s national philanthropic initiative, Charter our Community, a program that seeks to improve 25,000 unsafe and unhealthy homes in the Charter footprint by 2020.

In conjunction with the local affiliate – Rebuilding Together Litchfield County – of Charter our Community’s national partner Rebuilding Together, Charter volunteers performed critical repairs to the Reed home. These renovations included carpentry, installation of new light fixtures, gutter cleaning, painting, landscaping, installing a new mail box and the removal of debris from the yard and basement.

The New Milford Charter our Community event not only had a positive impact on the Reed family , but Charter employees greatly benefitted from the uplifting experience. One of the Charter volunteers, Mark, commented, “It felt good to make someone’s life a little better.”

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Charter Lineup Joins Roku

Originally appeared on Broadcasting & Cable
By: John Eggerton & Jeff Baumgartner
October 12, 2015

Charter’s OTT-friendliness, which has been one of its major selling points in Washington for a proposed Time Warner Cable merger, just got friendlier.

Charter president Tom Rutledge said Monday (Oct. 12) that its customers would be able to use Roku devices to access TV content on any Roku-connected screen in the house using the Spectrum TV app, which means the device will offer cable channels alongside streamed over-the-top (OTT) online content on those sets.

“We congratulate Charter on embracing consumers’ desire to stream the video they want,” said Andrew Ferrone, VP of pay TV at Roku, in announcing the agreement to make the Spectrum TV app a channel on the Roku platform.

The announcement also dovetails with cable operator arguments to the FCC that the marketplace is wedding traditional and new online video content.

“We will continue to add greater functionality to the channel on Roku devices, including On Demand, and plan to make Spectrum TV available on additional consumer electronic set-top boxes and screens,” said Rutledge in a statement.

Charter said Spectrum TV will be available on Roku streaming players, its Streaming Stick and Roku TVs. The Spectrum TV app is also available on iOS and Android devices.

According to Parks Associates figures, Roku was the clear leader in streaming devices in 2014 with 29% of U.S. sales.

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Time Warner Cable Opens State-of-the-Art Learning Lab to Benefit New Yorkers and Homeless Veterans Served by Easter Seals New York

Originally appears in
By Staff
October 8, 2015

Easter Seals New York Becomes Home to the 18th Time Warner Cable Learning Lab to Provide New Yorkers with Access to State-Of-The-Art Computer and Technology Centers

NEW YORK CITY, (October 8, 2015) – As part of its ongoing initiative to provide New Yorkers with access to state-of-the-art computer and technology centers, Time Warner Cable today opened its newest Learning Lab at Easter Seals New York, located at 42 Broadway in Lower Manhattan. A $50,000 grant from Time Warner Cable funded Easter Seals New York with new desktop computers, laptops, smart boards and iPads. Time Warner Cable Business Class enhanced the donation by powering the lab with complimentary high-speed Internet service.

“Time Warner Cable is proud to partner with Easter Seals New York and support its mission of helping New Yorkers, especially veterans of our country’s armed forces,” said Gregg Cory, Time Warner Cable’s area vice president of operations for Southern Manhattan. “Through Learning Labs like this one, Time Warner Cable is providing state-of-the-art technologies to help bridge the digital divide for New Yorkers in today’s rapidly changing world.”

“Easter Seals New York is very grateful to Time Warner Cable for providing a Learning Lab in the Vocational Service office,” said Rita Stella, Senior Director of Vocational Services for Easter Seals New York. “These additional resources will empower the mature workers and military veterans Easter Seals serves to gain competitive technological skills that will lead to success in the workplace and increased, sustainable self-sufficiency.”

“Access to computers and other technology is increasingly critical,” said State Senator Daniel Squadron. “Increased access at Easter Seals is great news for the communities they serve. Thank you to Time Warner Cable for the Learning Labs initiative.”

Easter Seals New York was founded in 1922 as one of the first organizations to aid people with disabilities by providing programs and services to children and adults with disabilities and other special needs as well as their families. For the last 80 years, Easter Seals has been producing programs that enable those with special needs to achieve equality, dignity, and independence in their own communities. Because the program participants are low-income, often homeless individuals, they do not have personal access to a computer or broadband services on a regular basis. Many participants do not have experience using a personal computer or a tablet, let alone the programs and software available to assist them with resume writing and job searching.

Time Warner Cable committed in 2011 to open 40 Learning Labs in New York City by 2020 — providing low income communities with access to computers and high-speed Internet. Time Warner Cable’s total investment to equip these 40 facilities is anticipated to exceed $2 million, plus additional in-kind funding from Time Warner Cable Business Class for complimentary Internet and video services. Non-profit partners, such as Easter Seals New York, oversee the labs’ daily operations and utilize their technologies for the people they serve.

Time Warner Cable has now opened 18 Learning Labs in neighborhoods throughout New York City. In Manhattan, labs previously opened are located at the LGBT Center on 13th Street, YWCA on W. 56th Street, Chinese-American Planning Council in Chinatown, in Harlem at the Police Athletic League Center, the James Weldon Johnson Community Center, the Ali Forney Center and Penn South Social Services. In Brooklyn, labs are located at the Red Hook Initiative, Good Shepard Services in Park Slope, Brooklyn Navy Yard Development Corporation and HeartShare Human Services in Bay Ridge. In Queens, labs are located at Woodside on the Move, Sunnyside Community Services and Rockaway Development & Revitalization Corporation, Greater Ridgewood Youth Council, and Korean Community Services, Inc. Staten Island is presently home to a lab at the Gerard Carter Community Center in Stapleton.

Time Warner Cable’s New York City service area includes Manhattan, Queens, Staten Island, western Brooklyn, and Mt. Vernon, NY, as well as Bergen and Hudson counties in New Jersey.

About Easter Seals New York

Easter Seals New York was founded in 1922 as one of the first organizations to aid people with disabilities by providing programs and services to children and adults with disabilities and other special needs as well as their families. For the last 80 years, Easter Seals has been producing programs that enable those with special needs to achieve equality, dignity, and independence in their own communities.

About Time Warner Cable

Time Warner Cable Inc. (NYSE: TWC) is among the largest providers of video, high-speed data and voice services in the United States, connecting 15 million customers to entertainment, information and each other. Time Warner Cable Business Class offers data, video and voice services to businesses of all sizes, cell tower backhaul services to wireless carriers and enterprise-class, cloud-enabled hosting, managed applications and services. Time Warner Cable Media, the advertising sales arm of Time Warner Cable, offers national, regional and local companies innovative advertising solutions. More information about the services of Time Warner Cable is available at, and

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Charter Communications adding jobs in Rochester

Originally appears in KIMT
By DeeDee Stiepan
October 6, 2015

ROCHESTER, Minn. – Charter Communication’s Rochester office will be hosting job fairs to help fill about 70 customer service positions at the local call center.

The company says they plan to grow and invest in the Med City location. Anyone who is interested can swing by the office off of Bandel Rd. NW on Tuesdays from 11am to 7pm.

“You’ll take a test that will test your ability to handle customer calls, as well as go through some other types of simulations and then have a in person interview with one of our supervisors,” says Vice President of Customer Care Operations, Mark Akason.

Charter is holding the job fair to coordinate with National Customer Service Week. Throughout the week, they are holding special events in celebration of those employees who work with customers on a daily basis.

“We want to recognize them and say thank you because what they do is hard. Talking to customers everyday helping them with their product, helping them with their issues, it can be hard but also very fulfilling,” adds Akason.

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RFD-TV: Charter Will Expand Distribution

Originally appears in Broadcasting & Cable
By: John Eggerton
September 29, 2015

Adds channel to entire footprint, including major urban markets

According to RFD-TV, Charter TV has struck a deal to expand carriage of the rural-targeted program network in the remainder of the company’s footprint where RFD-TV is not carried, which includes such major urban markets as Los Angeles, Atlanta, St. Louis and Sacramento.

The rollout kicks in next month.

“We’ve crossed into some uncharted territory as a network, and this incremental growth with Charter enables millions more potential viewers to come along with us,” said RFD-TV owner Rural Media Group President Patrick Gottsch. “I am extremely grateful to the executive team at Charter. They took the time to hear us out and agreed that our service added value to their entire footprint Charter is currently trying to get its merger with Time Warner Cable improved by regulators, so expanding its carriage deal with a rural-targeted independent programmer couldn’t hurt. And could actually help.

AT&T struck a deal with RFD-TV while it was trying to get its DirecTV deal approved, and after RFD-TV and its fans pushed the FCC to make carriage of the channel a condition of the merger. (

RFD channel got some high-profile attention in Hill hearings on the AT&T/DirecTV and Comcast/Time Warner Cable deals from legislators concerned about large media companies’ carriage of rural-themed programming. (

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FCC starts 180-day countdown to review Charter-Time Warner Cable merger

Originally appears in Reuters
By: Alina Selyukh, Lisa Lambert
September 11, 2015

U.S. Federal Communications Commission on Friday started a non-binding 180-day countdown to review the proposed $56 billion merger of cable rivals Charter Communications Inc (CHTR.O) and Time Warner Cable Inc. (TWC.N)

The FCC said it will collect the first wave of public comments by October 13. The agency also adopted a new legal framework to protect sensitive information submitted as part of the merger review, while allowing some third-party representatives to access and comment on it.

The FCC’s so-called 180-day “shot clock” is used as guidance, though is often surpassed. The companies have said they aimed to close the deal by the end of the year.

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