Time Warner Cable completes rollout of faster Internet service in Charlotte

Originally appeared in The Charlotte Observer
By: Katherine Peralta
November 4, 2015

Time Warner Cable customers throughout the Charlotte may now realize they’re getting faster Internet speeds.

The cable provider said Wednesday it has completed the area’s rollout of its high-speed TWC Maxx service, which boasts speeds up to six times faster, or up to 300 megabits per second, for no additional cost.

The rollout also includes the upgrade to an all-digital TV lineup, bringing customers 20,000 On Demand channels. That number that will rise to 25,000 by the end of the year, Time Warner says.

“Faster and more reliable Internet, more HD video and enhanced network reliability are just the beginning of the benefits our customers will enjoy from TWC Maxx,” said Charlene Keys, area vice president of operations for Charlotte, in a statement.

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Charter takes on critics of Time Warner Cable deal

Originally appeared in St. Louis Business Journal
By Angela Mueller
November 4, 2015

Charter Communications is fighting back against those who have voiced opposition to its proposed mergers with Time Warner Cable and Bright House Networks in a Tuesday filing with the Federal Communications Commission.

In the filing, Charter responds to petitions that have been filed urging the FCC to deny the merger, claiming the new company would not harm video competition, Multichannel News reports.

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Charter’s Rutledge: We’re Very Bullish on the Enterprise Market Opportunity

Originally appears in Fierce Telecom
By Sean Buckley
October 29, 2015

Charter Communications sees an opportunity to grow its presence in the competitive business services market, one where it will enhance its standing upon completing its pending acquisitions of Bright House Communications and Time Warner Cable (NYSE: TWC).

Speaking to investors during the third-quarter earnings call, Tom Rutledge, CEO of Charter said that the company will continue to expand its network footprint to serve more businesses.

“We’re very bullish on the future of enterprise and we think what’s going on today is a repositioning in the marketplace,” Rutledge said.

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Charter Goes Positive

Originally appears in Multichannel news
By Mike Farrell
October 29, 2015

UPDATED: Video Sub Gains Counter Cord-Cutting Narrative

Charter Communications continued cable’s streak of improved basic video customer growth, adding 12,000 customers in the third quarter, its first positive growth quarter since Q4 2014.

Charter also increased high-speed data customer additions, adding 131,000 in the period versus 94,000 additions in the same period last year. Telephony customer additions also increased to 37,000 in the quarter, compared to 29,000 additions in the prior year.

“Clearly, 2Q15 was not a negative inflection point for the industry, and this morning’s results from Charter and Time Warner Cable validate this thesis of ours,” analyst Vijay Jayant, of Evercore ISI, said in a note to investors. Pay TV operators struggled in the second quarter of this year, raising fears of a spiral of subscriber losses (see Kagan: Cord-Cutters Drive Pay TV Losses To 625K). Craig Moffett, of MoffettNathanson, commented in part: “It’s time to change the narrative about cord cutting.”

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Time Warner Opens Retail Store On Hubbards

Originally appears in Courier Journal
By Sheldon S. Shafer
November 3, 2015

Time Warner Cable is opening a “new experience store” at 291 N. Hubbards Lane in the St. Matthews area, with a grand opening Thursday at 9:30 a.m.

The new store features an innovative retail concept aimed at providing customers with exceptional customer service, “as well as providing an enhanced, hands-on experience to learn about and enjoy TWC’s suite of TV, Internet and phone services,” a news release said.

Time Warner Cable spokesman Mike Hogan said that the Charter organization will assume operation of the store when its complicated business deal with Charter is approved by federal regulators, probably within a few months.   The Metro Council has approved transferring the Metro Louisville cable franchise from Time Warner Cable to the new Charter organization.

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New Charter Fights Back Against Deal Critics

New Charter Fights Back Against Deal Critics
Originally appears in Multichannel news
By John Eggerton

Cites Reasons TWC-BHN Deal Not a Threat to Competition

Charter has told the FCC just how wrong those trying to block its proposed merger with Time Warner Cable and Bright House are about what the resulting company, New Charter, would look like.

In a joint filing with the FCC Tuesday (Nov. 3) responding to petitions to deny the merger, Charter and the other merging parties said the new company would not harm video competition and that proposed unbundling and wholesale access conditions — opponents usually include what the FCC should do to “limit harms” if it does approve the deal — would be harmful.

The companies said concerns about foreclosure of competing MVPDs or online video distributors (OVDs) and any harm to the set-top-box market are similarly misplaced. It said that debt leverage should not be a concern, that they are committed to diversity–Charter is currently negotiating a memorandum of understanding to that effect with the National Hispanic Media Coalition, for example–and that the transaction will benefit low-income households.

Charter et al. said the deal will expand and improve broadband, provide advanced video options and expanding Charter’s “industry-leading commitment to an open Internet.” Charter has said it would abide by new Open Internet rules regardless of their legal fate, just as Comcast pledged in its NBCU deal.

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RFD-TV Pushes FCC to OK Charter-TWC Merger

Originally appeared in Multichannel News
By John Eggerton
October 23, 2015

Says Rural America Best Served by Combined Systems

Fresh off of an expanded carriage agreement with Charter, rural lifestyle network RFD-TV has become a cheerleader for the cable operator’s proposed merger with Time Warner Cable and Bright House.

Executives were in Washington this week to talk up the network’s good relationship with Charter, which now carries the channel on all its systems. RFD-TV even took an ad out in The Washington Post to proclaim its support, which also included comments filed with the FCC earlier this month on why the deal would “expand opportunities for the distribution of independent rural programming.”

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Who Has Charter’s Back?

Originally appears in CableFAX
By Amy Maclean
October 23, 2015

We’ve told you about DISH, Public Knowledge, Entravision and others who don’t like the Charter-Time Warner Cable-Bright House deals and have filed petitions at the FCC to deny it. Then there are those like ACA, AT&T, UP and Aspire who have stopped short of opposing the merger, but have raised concerns. But who is standing up and supporting the deal?

RFD-TV, for one. The rural TV network is a nice backer to have considering that founder Patrick Gottsch told Congress during Comcast-Time Warner Cable hearings last year that the indie net lost almost 400K households after Comcast pulled its distribution in Colorado and New Mexico. Execs from RFD-TV are actually in DC this week discussing the positive relationship the programmer has had with Charter and its support of the pending transactions. It even took out a full-page ad in Wednesday’s Washington Post (see a glimpse of the ad above).

“This is a totally different situation compared to the previous takeover attempt as roles are reversed with the smaller rural cable company merging with the larger urban clustered entities,” Gottsch said in a statement.

Other companies that are giving the deals thumbs up include Arris and Herring Networks.

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Charter Lineup Joins Roku

Originally appeared on Broadcasting & Cable
By: John Eggerton & Jeff Baumgartner
October 12, 2015

Charter’s OTT-friendliness, which has been one of its major selling points in Washington for a proposed Time Warner Cable merger, just got friendlier.

Charter president Tom Rutledge said Monday (Oct. 12) that its customers would be able to use Roku devices to access TV content on any Roku-connected screen in the house using the Spectrum TV app, which means the device will offer cable channels alongside streamed over-the-top (OTT) online content on those sets.

“We congratulate Charter on embracing consumers’ desire to stream the video they want,” said Andrew Ferrone, VP of pay TV at Roku, in announcing the agreement to make the Spectrum TV app a channel on the Roku platform.

The announcement also dovetails with cable operator arguments to the FCC that the marketplace is wedding traditional and new online video content.

“We will continue to add greater functionality to the channel on Roku devices, including On Demand, and plan to make Spectrum TV available on additional consumer electronic set-top boxes and screens,” said Rutledge in a statement.

Charter said Spectrum TV will be available on Roku streaming players, its Streaming Stick and Roku TVs. The Spectrum TV app is also available on iOS and Android devices.

According to Parks Associates figures, Roku was the clear leader in streaming devices in 2014 with 29% of U.S. sales.

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Time Warner Cable to add more than 30 jobs in Cleveland

Originally appears in
By Staff
October 9, 2015

The company is looking to fill full-time customer service positions in its Cleveland office.

CLEVELAND — Time Warner Cable will increase its customer service workforce by more than 30 jobs in the next month.

The company is looking to fill full-time customer service positions in its Cleveland office. It will hold a job fair on Oct. 12 from 11 a.m. to 2 p.m at 15305 NEO Parkway in Garfield Heights.

Candidates attending the job fair will have the opportunity to meet with customer care leaders to assess the company, learn about hours, pay and training.

“Time Warner Cable’s decision to expand new job opportunities in the area is a win win for our community,” State Rep. Janine Boyd said. “This announcement means a boost to our economy, new products and services for consumers to explore and most importantly, jobs and career opportunities for residents.”

Time Warner Cable issued a statement with a job description as follows:

“Customer service representatives assist residential customers with all aspects of cable services including billing, repair, technical support, troubleshooting, sales and other inquires in a high-volume, fast-paced call center. Exceptional customer service is required. Qualified applicants need a minimum of six months in customer service; proven sales, effective computer and good communication skills.”
Applicants must apply online here.

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